Return & Refund Policy

We want you to have a smooth and satisfying shopping experience. If something isn’t right with your order, you may request a return or refund under the following terms:

1. Eligibility for Returns

• Returns are accepted for t-shirts, sweatshirts, and kurta sets within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags intact.
• Products showing signs of wear, damage, stains, or alteration will not be accepted.

2. Non-Returnable Items

• Products purchased during final sale or clearance offers.
• Items damaged due to customer misuse or improper handling.
• Requests made after the return window has expired.

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong item, you must report it within 48 hours of delivery.
• Provide clear photos of the issue along with your order details for verification.

4. Return Process

• To initiate a return, contact customer support at: kalsariyarakesh65@gmail.com
• Include your order number, product details, and reason for return.
• Once approved, instructions for return pickup or shipping will be shared.

5. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, refunds may be processed via bank transfer or store credit.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or item is unavailable, a refund will be issued instead.

7. Shipping Charges

• Return shipping may be free for defective or incorrect items.
• For other returns, shipping charges may be deducted from the refund amount.

8. Important Notes

• Ensure products are securely packed to avoid damage during return transit.
• Returns that do not meet the policy conditions may be rejected.

This policy ensures fairness while maintaining product quality and hygiene standards.